Effective Date: 18/11/2025
Last Updated: 18/11/2025

This Delivery and Returns Policy outlines the terms and conditions regarding the shipment and return of products purchased from 3DBazaar.xyz. We aim to provide a transparent and customer-friendly experience while complying with EU regulations.

Shipping Methods

We offer the following shipping options:

• Italy Shipping (1–3 business days)
• EU Shipping (3–7 business days)

Shipping times may vary depending on your location and product availability. We currently ship within the EU and selected international destinations.

Delivery Times

Orders are typically processed within 1–2 business days. Delivery times are estimates and may be affected by holidays, peak seasons, or unforeseen delays.

Delivery Fees

Shipping fees are calculated at checkout based on the destination and selected shipping method. Free standard shipping is available for orders over 35 euro.

Right of Withdrawal (EU Law)

Under EU law, customers have the right to withdraw from their purchase within 14 days of receiving the goods. However, this right does not apply to:

• Personalized or custom-made items (e.g., laser-engraved products)
• Perishable goods
• Digital downloads

Return Period

Eligible items may be returned within 14 days of delivery. Customers must notify us of their intent to return within this period.

Conditions for Returns

Returned items must be:

• Unused and in original condition
• In original packaging with all tags and labels attached

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method.

Refunds are issued to the original payment method within 14 days of receiving the returned item or proof of return shipment. Store credit or exchanges may be offered as alternatives upon request.

The following items are non-returnable:

• Customized laser-engraved products

To initiate a return, please contact our customer service team at contact@3dbazaar.xyz with your order number and reason for return. We will provide instructions and a return address.

For questions or concerns regarding delivery or returns, please contact:
📧 contact@3dbazaar.xyz